This is a legal agreement between you, i.e., the person accessing, viewing, or using the web application available at www.NellaAi.com (“Website”) and other Nella AI websites or mobile applications (referred, in this document, to as “you”, “your” or “User” as the case may be) and Nella AI, a company incorporated under the provisions of the Companies Act, 2013, (“Nella AI” , “us”, “our” or “we”) .

This document (“Terms”) sets forth the legally binding terms and conditions for your use of the Website and any other platforms that may be made available to you in the future including, but not limited to, mobile applications and electronic devices in connection with our Services (defined below). These Terms shall govern the use of this Website and our Services (as defined below) by all Users, irrespective of whether such User is a subscriber of free or paid Services. Therefore, please read these terms carefully before using this Website and availing Services offered by us.

By subscribing to any of our Services and/or using, accessing this Website in any manner, you consent to be bound by all of the terms contained herein and on the Website, which also incorporates the privacy policy available at Privacy Policy and all other operational rules and policies that may be published from time to time by us, each of which is incorporated by reference in these Terms and each of which may be updated by us from time to time. In addition, some Services may be subject to additional terms and conditions communicated by us to you, from time to time, and your use of such Services is subject to such additional terms and conditions, which are incorporated into these Terms by reference.

Subscription of Services

Nella AI is a platform that enables dissemination of AI Agents and Automation plug and play templates and deployment tutorials content to Users through different media including but not limited to audio, visual, textual, or physical means, whether live or pre-recorded, specific details of which are more fully described in the sales brochures made available to you under the web page for each specific course on our Website (“Services”). Services shall also include any incidental or ancillary Services provided by Nella AI through this Website, or through any online or offline platform that may be opted by Nella AI in its sole discretion for transmission of its Services in the future, including but not limited to mobile applications or electronic devices. These Services are provided to you subject to these Terms and may be utilized by you, solely for your own use, and not for the use or benefit of any third party.

Nella offers an array of Services for our Users to choose from. Services may be of the following types:

• 1. On-demand courses with pre-recorded classes along with specific live components that Users can subscribe and enrol in at any time and access on-demand; and
• 2. Application based cohort courses where Users attend live sessions with their cohorts. To subscribe to these live courses, Users must submit an application through the specific web page of the course of their choice on the Website and wait to be contacted by our sales team who will allocate you into our earliest cohort.We reserve the right to modify our Services and the format in which it is offered at any time and in our sole discretion subject to applicable laws.

Your subscription to our Services is contingent on the following terms and conditions:

• 1. Subscription to any Service will allow you access only to the content and sessions available under such Service. We may, in our sole discretion, decide to add-on certain additional and optional content or sessions, free of charge or for a fee, from time to time, but this will not be a matter of right of the User;
• Subscription to any Service will be valid for a period of 1 (one) year from the date of subscription. We reserve the right to delete and or restrict your access to the Service at any point in time post the expiry of this period.
• In our endeavour to continuously improve our offering of Services, we may offer different packages of Services with different prices to members of the same cohort at our sole discretion.

Registration of Users

To access and use the Services, you are required to register for free with Nella AI through our Website by providing your name, email address, phone number, password and such other details that may be required to be furnished by you from time to time. You hereby represent, warrant and covenant that the information provided by you is true, accurate, complete, and not misleading. Registration is a one-time process and if you have been previously registered, you shall login/sign into your account using the same credentials as provided by you during the registration process. You shall:

• 1. not provide any false personal information to us or create any account for anyone other than yourself without such person's permission;
• 2. not use a username that is the name of another person, with the intent to impersonate that person;
• 3. not use a username that is a name that is otherwise offensive, vulgar, obscene, or otherwise unlawful
• 4. not divulge or share your access details with any third party for any reason whatsoever;
• 5. not share your credentials with a third party with a commercial intent;
• 6. not use your credentials with the intention of intruding into our servers or causing any interference or damage to our operations.
• 7. You represent and warrant that if you are an individual, you are of legal age to form a binding contract. If you are not of legal age, you may only access, use and register on this Website with the consent of and under the supervision of a parent or legal guardian. Please note that if a User is younger than the legal age to form a binding contract, we assume that the parent or guardian of such minor has read and understood these Terms and is supervising the minor’s usage of the Website and availment of Services. Nella AI reserves the right to terminate your registration and subscription if it is brought to our notice that you do not satisfy the legal age requirement and your usage of our Website or availment of Services was not with the consent of a parent/guardian as stipulated herein.
• 8. You are solely responsible and liable for any activity that occurs on or through your account and you shall be responsible for maintaining the confidentiality of your password. You agree not to provide any other person with access to your account. You shall immediately notify us in writing of any unauthorized use of your account, or other account related security breach of which you are aware.

Pricing and Payment

• You agree to pay all fees and applicable charges for Services you purchase from us. All fees and applicable charges are payable in full and in advance and will be valid until the completion of the period of your selected Service or until cancelled or terminated in accordance with these Terms. We reserve the right to delete or suspend your access to Services for incomplete payment of fees and applicable charges.
• Please note that we use third party payment gateways or aggregators (“Third Party Payment Service Providers”) for the purpose of collection of fees and applicable charges. Please note that such Third Party Payment Service Providers are independent service providers and not an agent or employee of Nella AI and are independent of and not connected to Nella AI in any manner whatsoever. In the event that you are re-directed to any external website or application of such Third Party Payment Service Providers, we disclaim all liability regarding (a) the privacy of your information shared on such websites or applications; (b) security and protection measures for the information and data shared and technology employed on such websites or applications and (c) any and all interaction, correspondence, transactions that may occur between you and such Third Party Payment Service Providers. We strongly advise you to read and understand the terms and conditions and privacy policy and any other policies that may be applicable and available on their platform before using their services and sharing any information with them.

Refund Policy

You acknowledge that the Services purchased by you are non-transferable and non-refundable. You acknowledge that we are under no obligation to refund any fees and applicable charges paid by you, in full or partially, under no circumstances, including for modifying and extending the duration of the Service, change in the commencement date of the Service, your failure to attend or participate in the Service, modification of the structure or content of the Service.

If a refund is provided, you hereby agree and acknowledge that such amount to be refunded may either be paid in cash or credit (for purchase of any other Services of Nella AI of equivalent value) at the sole discretion of Nella AI.

Intellectual Property Rights

All content created and provided by us through the Website and our Services (“Content”) is protected by copyrights, trademarks, service marks, patents, trade secrets or other proprietary rights and laws, as applicable.

Copyright in Content on the Website and Services, including but not limited to all Content, software, design, text, sound recordings and images, are our exclusive property, or licensed to us, except as otherwise expressly stated. All trademarks, service marks, trade names, trade dress, and other forms of intellectual property used on the Website and in connection with the Services are either proprietary to us or have been licensed to us. Nothing in these Terms shall be deemed to grant to the User, either directly or indirectly, any license or other right under any copyright or other intellectual property owned by or licensed to Nella AI.

You must:

• not copy, reproduce, republish, upload, post, transmit or distribute in any way any Content or part thereof from the Website or Services;
• not copy, transmit, display, perform, distribute (for compensation or otherwise), license, alter, store, or otherwise use the Website or Services in any manner inconsistent with these Term
• not delete, alter, or modify any Content of the Website or the Services in any way, including but not limited to copyright or trademark symbols, logos, that you do not own or have express permission to modify;
• not reverse engineer, disassemble or decompile any of the software and/or technological components of our Website or Services in whole or in part.
• Subject to these Terms, we grant each User a limited, non-exclusive, non-sublicensable and non-transferable license to the use of this Content solely for their own personal, non-commercial use. Use or storage of any such Content for purposes other than personal, non-commercial use is expressly prohibited unless expressly permitted by us in writing. All Content provided by us is to be used by you only in the capacity of an end user of the Services and such Content is made available without any representations or warranties whatsoever and we hereby disclaim any implied warranties, including but not limited to warranties of fitness for use, accuracy, merchantability, or non-infringement.
• Please note that the Website may include content, whether publicly posted or privately transmitted which is created and provided by other Users or third parties. However, we cannot and do not guarantee the authenticity of any such content. You acknowledge that all content accessed by you in connection with the Service is at your own risk and you will be solely responsible and liable for any damage or loss to you resulting therefrom. If you submit content to the Website, you hereby grant us a non-exclusive, worldwide, royalty-free, sub-licensable, transferable license to use, reproduce, distribute such content on our Website

User Conduct and Guidelines

Users are expected to maintain a reasonable standard of decorum, decency and integrity while using the Website and Services.

You acknowledge and agree:

• You agree to maintain respectful, professional, and inclusive behavior across all Nella AI platforms and services, ensuring your communications are free from harassment, hate speech, obscenity, defamation, or any content that could be politically, religiously, or sexually objectionable, while specifically avoiding any content harmful to minors.
• You commit to not using Nella AI's services for any unlawful purposes, including but not limited to hacking, inserting malicious code, distributing viruses, engaging in disruptive online behavior (like spamming or trolling), or attempting to compromise the platform's security systems or other users' experiences.
• You agree to respect intellectual property rights by not reproducing or distributing any part of the services without written consent, not reverse engineering the platform's technology, and not infringing on any patents, trademarks, copyrights, or other proprietary rights of third parties.
• You will not impersonate others, share unauthorized third-party information, or publish false, misleading, or deceptive content intended to cause harm or financial gain, including not tampering with or modifying any part of the website's technology.
• You commit to not engaging in any activities that could threaten India's sovereignty, security, or public order, maintaining friendly relations with other nations, and avoiding any communication that could prevent investigation of offenses or incite cognizable offenses, while ensuring all your actions comply with applicable laws and regulations.

Third Party Apps

When you click on links through our Website and Services that direct you to other internet platforms, you proceed at your own discretion. We do not maintain control over these external websites and applications, and you understand that we take no responsibility for their functionality, content accuracy, legal compliance, or appropriateness. When we include links to other platforms, this doesn't mean we endorse them or are affiliated with their operators. By using our services, you accept that we cannot be held responsible, whether directly or indirectly, for any losses or damages that may occur from using or depending on content, products, or services found on these external platforms.

Indemnity

You acknowledge and agree to protect, defend, and hold Nella AI, including its affiliates, officers, directors, employees, and agents, free from any liability, losses, actions, claims, expenses (including legal fees), damages, or costs that may arise from or relate to your use or misuse of the Website, Services, or Content, any violation of these Terms, infringement of our or third-party intellectual property rights, and any interactions with Third Party Payment Service Providers connected to our Services. Nella AI explicitly disclaims any responsibility or liability for services provided by Third Party Service Providers and shall not be held accountable for any claims resulting from their acts or omissions regarding fee processing and related charges. Furthermore, Nella AI maintains the right to assume exclusive defense and control of any matter that would otherwise require indemnification from you, and in such cases, you agree to assist and cooperate with us in presenting any available defenses.

Applicable Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. For the purposes of these Terms, you consent to the courts of Bengaluru, India having exclusive jurisdiction over any and all disputes that arise out of, or in relation to or connected with these Terms.

Modification of Terms of Use

We reserve the right, at our sole discretion, to modify or replace any of the terms of these Terms, or change, suspend or discontinue any of our Services at any time with due notice to you via the Website or by email. We may also impose limits on certain features and restrict your access to certain parts of the Website without notice or liability. You acknowledge that it is your responsibility to check these Terms for updates periodically. Your continued use of the Website and Services following the posting of any changes to these Terms will be deemed to constitute an acceptance of those changes.

Termination of Services/ Deletion of Account

We reserve the right to terminate your account and access to all or any part of the Website or Services at any time, effective immediately, for violation of any of the terms of these Terms. If you wish to terminate your account, you may do so by following the instructions on the Website. However, any fees or applicable charges already paid will remain non-refundable even in the event of a termination of account. All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, indemnity and limitations of liability. We reserve the right to promptly terminate or suspend your account or remove or disable your access to any information that is unlawful.

Limitation of Liability

All liability of Nella AI, its directors, officers, employees, and agents is expressly excluded to the fullest extent permissible under law for any direct, indirect, incidental, special, punitive, and consequential losses or damages howsoever arising from your use of our Website and Services and Content, your use of content provided by other Users, your use of content provided by third parties, and any unauthorized access or use of our secure servers. We shall not be liable or responsible for any interruption or cessation of use of our Website or Services or performance of any of our other obligations under these Terms due to any act or event beyond our reasonable control, including force majeure, or our inability to meet your individual requirements from the Website or Services as it is your responsibility to ensure whether the Website or Services are adequate to meet your own individual expectations prior to registering or subscribing on our Website and for our Services respectively. Nothing contained herein shall be deemed to exclude or limit your liability in respect of any indemnity given by you under these Terms. Without prejudice to the foregoing, none of the directors, officers, employees, and agents of Nella AI shall be personally liable for any action in connection with the Website or Services.

Miscellaneous

These Terms represent the complete agreement between you and us regarding the subject matter discussed herein, and neither party shall have any obligations beyond those explicitly stated. Any lack of enforcement of these Terms shall not be considered a waiver of these or any other provisions. Should any provision within these Terms be deemed invalid by a court with appropriate jurisdiction, the remaining portions shall continue to be fully effective and binding. Nella AI reserves the right to modify, amend, or waive any obligation within these Terms at its sole discretion. All notices under these Terms must be in writing and will be considered properly delivered when received through personal delivery, certified or registered mail with return receipt requested, electronic confirmation for email transmissions, or the day following dispatch via recognized overnight delivery service, unless otherwise specified within these Terms.

Grievance Redressal

If you wish to raise a query or complaint with us, please contact our Grievance email who shall acknowledge your complaint within 72 (forty eight) hours from the time of receipt of such complaint.

Email ID: info@nellaai.com

You have read this Privacy Policy and agree to all of the provisions contained above.